Returns & refunds

Eligibility

Request a return within 14 calendar days after delivery. Change-of-mind returns must be unused, unassembled, in their original packaging and suitable for resale. Keep your receipt or order confirmation.

Exceptions

Custom or made-to-order goods, assembled or installed structures, and products clearly sold as final sale are excluded from change-of-mind returns. These exclusions do not remove rights relating to defective or incorrectly supplied goods.

Start a return

Email contact@yardmere.shop with your order number, reason and photographs for damage or an incorrect item. We aim to send instructions within one business day. Obtain authorization and the correct destination before shipping. Our Orange business address is not a return warehouse. Use protective packaging and trackable shipping; contact us to arrange freight returns.

Return costs

Yardmere pays return shipping for defective, damaged or incorrectly supplied goods. For change-of-mind returns, you pay return shipping. Separately purchased delivery services are nonrefundable except where legally required or the problem is our responsibility.

Refunds, exchanges & cancellation

Approved refunds are issued to the original payment method within five business days after receipt and inspection; your bank may take additional time. We do not offer direct exchanges. Request cancellation within 24 hours of purchase; shipped orders follow the return process. Statutory cancellation and refund rights remain unaffected.

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